Regional Service Delivery Coordinator - Northwest/Interior (RSDC)

About the Role

Reporting to Director, Indigenous Relations and Engagement, the Regional Service Delivery Coordinator - Northwest/Interior (RSDC) is part of the First Nation Housing Infrastructure Council (FNHIC) engagement team. The RSDC takes on a diverse array of administrative responsibilities, with a strong emphasis upon building relationships in the region.  They support daily activities, housing programs, projects and initiatives. The position may include organizing, facilitating, and recording engagement sessions, taking notes, and submitting reports as needed.

Key Responsibilities  

1. Relationship Management

  • Assists in maintaining relationships with housing departments and community representatives in the region, including but not limited to:

  • Prepares and maintains a list of contacts for each housing department, housing provider and community leaders in the region along with notes and information on the services, facilities, and offerings of each.

  • Tracks and documents all contacts, funding partners and discussions with housing providers, provide a monthly report to the leadership of FNHIC.

  • Provides information and communications on housing related programs, services, initiatives, funding opportunities and events.

2. Administration & Networking

  • Coordinates meetings, events, and gatherings of representatives from these five main categories: 

    »   First Nations,

    »   Indigenous and Non-Indigenous Housing providers,

    »   Municipalities,

    »   Fed/Prov Ministries,

    »   Service Organizations with a housing mandate.

  • Participates in a variety of housing related initiatives in their regions such as advisory groups, steering committees, projects, research, and communications.

  • Identify Regional Indigenous Housing needs and meet those needs through the Housing region’s activities.

  • Provide FNHIC with regional feedback and updates.

  • Contact a minimum of 10 bands per month in your region, contact should include: face to face meetings, online video meetings or phone calls.

3. Housing Needs Identification

  • Identifies current and future housing needs within the region.

  • Serves as an advisor on the housing options for First Nations in your region.

  • Disseminates information to key stakeholders on housing status within the region.

  • Documents and prepares a report on the housing information requests received each week.

4. Training & Research

  • Assists with researching First Nations special interest groups/individuals in your region; off reserve housing, homeless shelters, etc.

  • Participates in weekly calls with FNHIC.

  • Participates in training as required.

  • Assist in collecting information from the region for the research team.\

  • Other duties as assigned/required.

Critical Skills

  • Utilizing a variety of communication mediums (email, presentation, online meetings and in person, etc.).

  • Self-directing work

  • Using MS Office Suite to capture, create and report on progress and housing status in the region.

  • Maintaining relationships, particularly with Indigenous communities.

  • Working with limited resource allocations to achieve significant inroads in the communities.

  • Meeting deadlines and delivery expected reports and outcomes in a timely manner.

  • Travelling and gaining access to rural and remote communities.

  • Adapting to changing circumstances, due to shifts in community needs, external factors, or unforeseen challenges. Flexibility and adaptability are crucial traits.

Education and Experience

Required:

  • Ability to work independently, meet deadlines, maintain a positive attitude, and provide exemplary service to all partners in the housing sector.

  • A minimum of 2 years in a coordinator or administrative role.

  • A minimum of 1 year experience in a business development role, customer service or relationship management position.

  • Excellent written and communication skills.

  • Familiar with Indigenous relationships and understands how to nurture and grow joint ventures.

  • Excellent organizational and time management.

  • Strong knowledge and understanding of online tools, including webinars, virtual conference software (ex: Zoom/Teams)

  • Proficiency in using computers: Microsoft 365, Microsoft Word, Excel, Outlook, and PowerPoint.

 Preferred:

  • Bachelor’s degree in business, or equivalent/relevant work experience.

  • A minimum of 3 years working with Indigenous communities.

  • Previous experience with Federal or Provincial Housing authority or other housing provider preferred.

  • Project Management experience

What We Offer

·       An opportunity to work with a team of dedicated people who wish to build healthy and thriving communities for all First Nations.

·       Remote work with a home office in BC.

·       A healthy extended health benefits plan.

·       A matched pension plan.

·       Three weeks vacation, to start.

·       Flexible schedule with 35-hr work week and generous paid time off.

·       A salary range between $ 70,000 to 85,000 per annum.

How to Apply

Interested candidates are encouraged to send their current resume and cover letter expressing why they are pursuing this opportunity and how their qualification and experience will support their success in this role.

Please submit your application to: connie.davis@fnhic.ca by April 7, 2025, at 5:00 pm PST.

While we recognize the value of diversity in the workplace and welcome applications from people of all backgrounds, preference will be provided to Indigenous applicants in accordance with section 42 (1) of the BC Human Rights Code and section 16(1) of the Canadian Human Rights Act. Candidates of Indigenous background are encouraged to self-identify on their application.